In the Letter Management Sender Address field of the Messages section in the Properties tab of System Admin > Client Properties, you can define a default email address that employee letters and candidate offers are sent from when the user in the From field of the letter doesn't have an active business email address. This address allows Dayforce users who don’t have an employee record, like system admins, to send letters.
By default, "notify@dayforce.com" is used for these communications, but you can enter a different email address for your organization. If you’re using a custom email address, it’s important to contact your Dayforce Support representative first to complete the necessary DKIM (DomainKeys Identified Mail) setup. This setup authorizes Dayforce to send emails on behalf of your organization and makes sure that reply messages are delivered successfully.
After DKIM setup is completed for your domain in Dayforce, your Dayforce Support representative provides you with the public record. Your organization's IT team is then responsible for implementing this record in your Domain Name System (DNS).
Important: If you don’t complete the DKIM setup, emails that are sent from Letter Management might not be delivered successfully to your recipients.
After you confirm that DKIM setup is successful, select the Confirm DKIM setup and use Letter Management Sender Address checkbox in the Messages section in the Properties tab of System Admin > Client Properties to make sure that the address in the Letter Management Sender Address client property field is shown in letters.